- 24/7/365 monitoring
- Weather alerts as standard
- Range of package options
- Free equipment
- Free professional installation
- Ability to customize packages
- Award-winning customer service
- 42-month contract
- Not yet BBB accredited
- Not available in Louisiana
Vivint was founded in 1999, and since then it has become the largest provider of home automation and security services in North America. The name Vivint reflects their goals, being derived from “vive”, meaning “life”, and “intelligent”. In other words, their focus is on providing an intuitive home automation service that saves you both time and money, helping you to simplify your life, and to live intelligently and safely. A basic home security package is available offering all the necessary equipment and monitoring services to protect your home, with more advanced plans offering a host of home automation features. Vivint only allows trained local professionals to install its systems, yet it doesn’t charge any installation costs. You can use all needed equipment free of charge and pay just a monthly fee starting from $49.99 per month. A Vivint consultant will create a quote tailored to your wishes and home’s needs over the phone when you call them on 866-354-8349.
Vivint provides three complete packages for your home security and automation needs, comprising Home Automation, Home Security, and Energy Management. All of the packages include 24/7/365 monitoring via a touchscreen control panel with remote Internet and smartphone access, as well as door and window sensors, motion sensors, a glass break detector, and smoke and carbon monoxide alarms. If you opt for the complete Home Automation package, you will also benefit from video surveillance, automatic door locking system, and a non-emergency alert function. All of these functionalities can be easily accessed and controlled through your online account or via the free-to-download mobile apps, giving you live updates and video footage from your home wherever you are. The Energy Management package – which is mostly catered towards protecting your home and efficiently managing your energy consumption – comes with a smart thermostat, temperature and small appliances controls, and energy efficient light bulbs.
Any of the pre-defined packages available with Vivint will be customized to fully suit the needs of your home. All depending on your personal situation, the security consultants will suggest adding or removing detectors and may propose other available security devices. Also available with Vivint are glass-break sensors, pan and tilt cameras, (wireless) keypads, recessed door sensors and garage door tilt sensors. If you have elderly people living in your home or suffer a medical condition, Vivint can supply your home security system with a panic pendant that you can carry with you and use in any emergency situation to immediately call for help.
All of Vivint’s hardware meets the highest quality standards and has proven to work very accurately and promptly. The alarm equipment comes with a lifetime warranty, and Vivint will replace any hardware free of charge in case intruders tried to sabotage the equipment or if any other malfunctioning would occur. Moreover, all of Vivint’s systems are double-password-protected, making it impossible for anyone else to use either your system or your online account. Their user-friendly website makes it easy to view the different packages and equipment options available, and Vivint’s consultants have proven to be great at understanding how your home’s structured and which setup will suit your needs. It’s best to give them a call on 866-354-8349 to request a free quote customized to your personal situation.
If you’re not the most tech-savvy or handy person, you’ll be happy to hear that Vivint only lets trained technicians install its systems. After you have selected your ideal home security service package with the help of Vivint’s operators, a trained local technician will come by and fully install the equipment in your home. Once your equipment has been installed and activated with the help of the technician, you will be immediately connected to one of Vivint’s control centers, which provide guaranteed 24/7/365 monitoring. From then on you’re good to go, and you can further customize your system’s settings if you would wish to do so.
Vivint’s control centers monitor your home protection system continuously, but you can also control and monitor your system yourself in a number of convenient ways. Their free app, compatible with each of the available packages, enables you to check your home system even on the go via your smartphone, tablet, or computer. You can also manage your account online through any browser at any time, and the double password protection means both your account and your system are completely safeguarded and secure.
Within your online account, you are able to set up alerts which can be sent directly to your cell phone as a text message, or to your smartphone, tablet, or computer as an email. You can set up as many alerts as you wish and have different ways to define certain events that should trigger a notification as soon as the event occurs. The same in-depth controls and monitoring options are also available through Vivint’s easy-to-use mobile apps that are available for all Apple iOS, Android and BlackBerry devices. Knowing that you can monitor your system yourself wherever you are allows you complete control over your home automation system, but you can also feel secure in the knowledge that you are also receiving 24/7/365 security monitoring via one of Vivint’s continuously staffed US control centers.
One of Vivint’s unique innovations, incorporated as standard into all of their home solutions packages, is Vivint Live Voice. This revolutionary 2-way communication feature enables you to connect with their control center automatically, so that response time to emergencies is instantaneous. It also allows the control center to contact you directly and immediately should an alarm be triggered for any reason. The Live Voice function is password protected, so that only you are able to activate it and give instructions to the security operators at the control center. This doubly secure, dual-action function makes the level of security and protection offered by Vivint second to none.
Video Testimonial by Vivint Customers
Plans and Pricing
Vivint provides you with a choice of three packages that will be further tailored to your personal home situation by a Vivint security consultant. You can receive a free quotation by directly calling them on their toll-free number 866-354-8349, or by submitting a request for a call through their site.
The three monitoring packages available from Vivint are: Home Security, Energy Management and Home Automation. The basic Home Security package features a touchscreen control panel with wireless communication for the protection of your home and family. It also includes a motion sensor, three door or window sensors, a yard sign to deter potential burglars or vandals, and a keyfob and free smartphone app that allow you to remotely control your system. This package, which costs $99 for installation plus the monthly service fee, also provides you with extreme weather alerts, so that you will always have advance warning in case of storms, hurricanes, and tornadoes.
The Energy Management package costs $149 for installation, plus the monthly monitoring fee. It includes all of the features of the Home Security package, as well as everything you need to save time, money and energy in your home from wherever you are. Included in this package is a smart thermostat, remote temperature control, and small appliance control. You also get 12 free energy-efficient lightbulbs.
The complete Home Automation package has each of these features and more. Automatic door locks provide the ultimate in security and peace of mind, and with the video surveillance system you will be able to monitor everything both within and without your home. With this package, you are able to connect all the technology in your home to run from one intuitive system. This comprehensive solution, available at a $199 installation fee plus monthly service plan charge, allows you to control your home from absolutely anywhere, using your smartphone, tablet or computer. What’s more, all of Vivint’s packages can be customized to fit your personal needs by simply selecting any additional options you require and adding them to your chosen package.
The only downside to Vivint’s affordable and customizable pricing policy is that the minimum duration of your agreement is 48 months. Luckily though, Vivint’s policy is very flexible and allows for easy changes. When moving out, Vivint will help you move your system to your new home without any extra charge if you agree to continue your agreement. Whichever package you opt for, you’ll be able to get an insurance certificate to save up to 20% on your home insurance. If you decide for any reason that your Vivint system is not right for you, you have up to 30 days after installation to cancel your order with no cost to yourself.
The Human Connection
Vivint’s award-winning customer service allows you to contact them via email or over the phone via the toll-free number 866-354-8349. They have different offices in North America and in Canada, and the live chat option ensures that you can always connect to a customer service operator, day or night. Vivint also has accounts on Facebook, Twitter, and Neighborhood, and they even have a YouTube channel that provides helpful video tutorials, so whatever your query, you can always find the help and support you need without even having to contact them. Their excellence in customer service have earned them a host of prestigious awards, including the Consumer’s Digest “Best Buy” award (2011), CSAA Central Station of the Year (2012), and the People’s Choice Stevie Award for customer service (2013).
Vivint has made securing, monitoring, and controlling your home from wherever you are at once accessible, convenient, and affordable. Whether you are a working professional, a young family, or are enjoying retirement, Vivint has a solution for you. People who prefer not to set up a home security system by themselves will be happy to hear that Vivint’s local professional technicians will install and activate the system for you. Unfortunately their services are not available in Louisiana, but with offices across the States and in Canada, most people can benefit from the security and simplicity that a Vivint security or home automation system provides. Their People’s Choice Stevie Award for customer service proves that they’re serious about providing quality customer service. The innovative Live Voice 2-way wireless communication works perfectly in emergency situations where Vivint’s 24/7/365 monitoring services also shine, and the free mobile apps with advanced control and alert options work like a breeze.