Editor's Rating | |
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Overall | |
Monitoring Services | |
Alarm Equipment | |
Pricing | |
Customer Service |
Positives
- Fast response time
- Easy setup
- 1080p HD camera
- 24/7 live monitoring
Negatives
- Expensive
- Only one-year equipment warranty
Security Equipment
Security services usually offer just about every piece of safety equipment you can think of short of castle walls and a moat. With Deep Sentinel, it’s much simpler than that: it’s not about how many different pieces of gear you need, but rather how many cameras you want. You can choose between one and six cameras depending on your needs, so if necessary, you’re able to have Deep Sentinel protecting your front door, back door, side door, garage, or even guest house if you’re so lucky.
All cameras offer 1080 HD resolution and night vision mode, as well as microphones to allow for two-way communication. Reassuringly, Deep Sentinel designs and builds all of its own equipment so you know it's high quality. You can choose to either have the camera ready to install or build the entire thing yourself if you wish. However, you certainly don’t need special skills for setting up your equipment – it requires just one screw and zero Wi-Fi configurations.
Deep Sentinel offer just two accessories to their product: a Wi-Fi range extender, which is recommended as there are always areas in the house that the internet just can’t reach. You can also add an extra high-capacity battery, although the existing battery impressively lasts up to nine months. All Deep Sentinel's equipment, including cameras and extras, come with a one-year warranty.
Monitoring
Much like how the Deep Sentinel cameras require very little equipment to set up, the monitoring system is similarly simple. All monitoring is done through the Deep Sentinel mobile app, available for both Android and iOS. From the app you’ll receive alerts whenever your camera picks up activity, and because Deep Sentinel utilizes artificial intelligence in its monitoring you won’t get an alert every time your neighbor’s cat walks across your driveway.
After you get an alert you just need to open your app to be able to watch and listen to what’s going on outside your house live. Alternatively, you can leave all the monitoring to Deep Sentinel’s staff, who are available 24/7. From the app you’re also able to see the remaining battery for each unit and edit settings, including adjusting what the monitoring staff can and cannot see, allowing you to have increased privacy whenever you need it.
Response
Deep Sentinel’s AI will detect any motion and decide whether it’s a potential threat or not. In case of something suspicious, one of the Deep Sentinel guards will assess for themselves whether it is, in fact, a real threat within 30 seconds. From here the guard is able to speak through the microphone – a greeting is often enough to scare away unwanted visitors. If that doesn’t work, there’s also an alarm that can be played through the camera that has even been known to scare away bears.
If necessary, Deep Sentinel’s guards will contact the police, providing them with a full description of the suspect from the video footage as well as details of any suspicious behavior to help them make it a priority case.
Plans and Pricing
Deep Sentinel offers a few different options in how to pay for their services, so although there are no custom quotes available, you can configure your package on the website. You have the option of paying up-front for the equipment (including one year’s worth of monitoring service) or to just pay for your equipment first with a monthly subscription for the service added on top. Of course, the latter is the more expensive option overall but it avoids a steep up-front cost.
If you want to get Deep Sentinel protection for a little as possible then you can get it for as low as $399. This subscription includes one camera, but you’ll need to pay a further $60 per month for 24/7 monitoring. If you don’t want to pay a monthly fee, then you get a discount by paying your years’ worth of protection in advance. Doing it this way means that for one camera you’d have to pay $999 up-front. While this may sound expensive, you actually save $120 in the process.
Depending on how many cameras you need, the price can get quite steep. For example, six cameras comes to an up-front payment of $1599. However, if that seems daunting the company does provide financing through Affirm to help make it much more affordable. Regardless of which plan you choose, if you’re not totally satisfied Deep Sentinel offers a 30-day risk-free money-back guarantee, and they’ll even cover the cost of the return shipping for you.
Customer Service
We know that Deep Sentinel provides 24/7 monitoring of your home, but how does it fair when you want to get in contact with them? It’s possible to get in touch with Deep Sentinel’s customer service team either through live chat or by email, available from 8:30 a.m.-5:00 p.m. Pacific Time. Alternatively, you have the option to call Deep Sentinel directly. The Deep Sentinel website also hosts a brief FAQ section and a community to interact and share your experiences with others.
Additionally, you can contact Deep Sentinel through their Facebook page, and they’re also active on Instagram, LinkedIn, and Twitter. The social media pages are certainly worth checking out as they’ll regularly post real life videos of interactions caught by Deep Sentinel's cameras. The Deep Sentinel YouTube channel in particular shows more videos of interactions as well as tutorials and more.
Bottom Line
It’s difficult to compare Deep Sentinel with other home security systems, as it doesn’t try to convert your house into a technological Fort Knox. What Deep Sentinel does instead is try to perfect one aspect of home security, and it does a fantastic job at it. By producing its own equipment and technology, Deep Sentinel has made a high-quality camera and microphone that is easy to set up. It’s reassuring to know there are live guards ready to deal with any threats 24/7, and that they’ll alert law enforcement if needed. The only drawback for some people will be the price, which is above the average of what similar products cost. However, Deep Sentinel does offer different payment plans to make it a more affordable service which is great because as far as home security cameras go, Deep Sentinel is one of the best.
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